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Customer Care
Premium white-glove delivery to your room of choice, and a hassle-free returns process — because your experience matters as much as the furniture itself.
Delivery
Every order is handled by our dedicated white-glove team — not a third-party courier. We take care of the whole journey from our workshop to your bedroom.
We deliver across mainland UK as standard. Our delivery team will bring your order directly to the room of your choice, assemble it if required.
Most in-stock beds and frames are delivered within 2–5 working days. Bespoke fabric orders or special sizes may take 5–7 working days. You will receive a confirmation email with your estimated delivery window.
Every MnM Beds and Mattresses delivery is a room-of-choice service. Our team will position your bed exactly where you need it - no leaving items in the hallway or on the doorstep.
Once your order has been dispatched you will receive an SMS and email with a tracking link. You can also check your order status at any time by contacting our customer care team.
Need to rearrange your delivery? Contact our customer care team at least 48 hours before your scheduled date and we will find an alternative that suits you.
Returns & Refunds
We want you to love what you ordered. If something is not right, our returns process is straightforward — no difficult conditions, no back-and-forth.
You have 10 days from the date of delivery to return your item if you are not completely satisfied. Items must meet the condition requirements below unless faulty.
Items must be returned in their original, unused condition with all packaging intact. Beds and frames that have been assembled and used are not eligible for a standard return unless faulty.
Once we have collected and inspected your return, refunds are processed within 5–7 working days back to your original payment method. You will receive a confirmation email when your refund has been issued.
If any item arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no extra cost.
Prefer a different size or finish? We offer exchanges on eligible items within the 10-day window. Contact our team and we will arrange collection and re-delivery with no additional delivery charge.
The process
Three simple steps — from raising your request to receiving your refund or replacement. No complicated procedures.
Contact our customer care team by email or phone. Let us know your order number and the reason for your return or enquiry.
We will schedule a convenient collection date. Our team comes to you - no need to find a courier or drop the item off anywhere.
Once your item is collected and inspected, we issue your refund or dispatch your replacement within 5–7 working days.
FAQs
Can't find what you need? Our customer care team is available Monday–Saturday 9am–6pm.
Yes - contact our customer care team at least 48 hours before your scheduled delivery date and we will rearrange to a time that works for you.
Please photograph the damage as soon as you notice it and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no additional charge.
Refunds are processed within 5–7 working days of us receiving and inspecting the returned item. You will receive an email confirmation once your refund has been issued.
MnM Beds and Mattresses mattresses include a 3-year warranty. MnM Beds and Mattresses beds and frames include a 2-year warranty.
You can cancel any order free of charge before it has been dispatched. Contact us as soon as possible with your order number and we will process your cancellation and refund immediately.
We deliver to most UK postcodes including Northern Ireland and the Scottish Highlands. Additional lead times or delivery charges may apply - contact our team before placing your order if you would like to confirm.
Why MnM Beds and Mattresses
From the moment you order to the day your refund lands — every step is designed to give you confidence.
All payments are processed via SSL-encrypted, PCI-compliant checkout. Your card details are never stored on our servers.
Our customer care team is based in the UK and available Monday–Sunday 24/7 to help with any delivery or returns query.
No courier drop-offs or awkward packaging. We collect from your home, making the return process as effortless as the original delivery.
Once your return has been inspected, refunds are issued within 5–7 working days — no chasing, no delays.
We're here to help
Our UK-based customer care team is ready to assist with delivery queries, return requests, or any other questions.