Customer Care
Delivery & Returns
Premium white-glove delivery to your room of choice, a 14-day right to cancel, and clear, fair support if anything arrives faulty — because your experience matters as much as the furniture itself.
- Free UK Delivery*
- Most UK postcodes
- 14-Day Returns
- Collection arranged for you
- Warranty Included
- 3 years mattresses, 2 years everything else
- 5–7 Day Refunds
- To your original payment method
*Northern Ireland and Scottish Highlands orders carry a £50 delivery surcharge, shown at checkout.
Delivery
How we deliver
Every order is handled by our dedicated white-glove team — not a third-party courier. We take care of the whole journey from our workshop to your bedroom.
Standard UK Delivery
Delivery is free to every UK postcode except Northern Ireland and the Scottish Highlands, and our team will bring your order directly to the room of your choice. Northern Ireland and Scottish Highlands orders carry a £50 delivery surcharge, shown at checkout. Professional assembly is available as a paid add-on.
Lead Times
Most in-stock beds and frames are delivered within 2–5 working days. Bespoke fabric orders or special sizes may take a little longer. You will receive a confirmation email with your estimated delivery window.
Room of Choice Delivery
Every MnM Beds and Mattresses delivery is a room-of-choice service. Our team will position your bed exactly where you need it - no leaving items in the hallway or on the doorstep.
Order Tracking
Once your order has been dispatched you will receive an SMS and email with a tracking link. You can also check your order status at any time by contacting our customer care team.
Delivery Support
Need to rearrange your delivery? Contact our customer care team at least 48 hours before your scheduled date and we will find an alternative that suits you.
Returns & Refunds
Our returns policy
Changed your mind? You have 14 days from the day you receive your order to cancel, without giving a reason, and we arrange to collect the item from you. Items made to your specification are the one exception. If an item arrives faulty or develops a fault, your rights under the Consumer Rights Act 2015 apply in full and we will put it right. The full policy is set out in section 7 of our terms and conditions.
14-Day Right to Cancel
You have 14 days from the day you receive your order to tell us you are cancelling, and you do not have to give a reason. Once you have cancelled, we arrange to collect the item from you, so you do not need to find a courier or take it anywhere yourself. This is on top of your rights if something is faulty.
Made to Your Specification
The one exception is goods made to your specification or clearly personalised, including non-standard and made-to-measure sizes and bespoke headboards. Those items are non-returnable unless they are faulty, misdescribed or not as ordered. We flag this on the product page before you add such an option to your basket, so please check your measurements carefully.
Faulty or Defective Goods
Your statutory rights are unaffected. Under the Consumer Rights Act 2015, if an item is faulty, not as described or not of satisfactory quality, you can report it within 30 days of delivery for a full refund. After 30 days we will repair or replace it, and offer a refund if that is not possible.
Damaged on Arrival
If any item arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no extra cost.
Handling and Packaging
You may handle the goods as you would in a shop. If they are handled more than is needed to check their nature, characteristics and how they work, we may reduce your refund to reflect the loss in value. Please keep the original packaging where you can. It is not a condition of cancelling, but it makes damage in transit far less likely.
Refund Processing
We refund the price of the goods and the standard delivery cost you paid. We aim to refund within 5–7 working days of collecting and checking the item, and in any event within 14 days of receiving it back, to the payment method you used. You will receive a confirmation email once your refund has been issued.
The process
How returns work
Whether you have changed your mind or an item is faulty or damaged, three simple steps take you from raising your request to receiving your refund or replacement. No complicated procedures.
Get in Touch
To cancel, email hello@mnmbeds.co.uk with your order number, or contact us by phone or WhatsApp. You do not have to give a reason for cancelling; if an item is faulty or damaged, tell us what is wrong.
Arrange Collection
We will schedule a convenient collection date. Our team comes to you - no need to find a courier or drop the item off anywhere.
Refund or Replacement
Once your item is collected and checked, we aim to issue your refund or dispatch your replacement within 5–7 working days.
FAQs
Common questions
Can't find what you need? Our customer care team is available 24/7, Monday to Sunday.
Yes - contact our customer care team at least 48 hours before your scheduled delivery date and we will rearrange to a time that works for you.
Yes. You have 14 days from the day you receive your order to tell us you are cancelling, and you do not have to give a reason. Once you have cancelled, we arrange to collect the item from you, so you do not need to find a courier or take it anywhere yourself. The one exception is goods made to your specification or clearly personalised, including non-standard and made-to-measure sizes and bespoke headboards. Those items are non-returnable unless they are faulty, misdescribed or not as ordered.
Please photograph the damage as soon as you notice it and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no additional charge.
We aim to refund within 5–7 working days of collecting and checking the item, and in any event within 14 days of receiving it back, to the payment method you used. You will receive an email confirmation once your refund has been issued.
MnM Beds and Mattresses mattresses include a 3-year warranty. Beds and frames, headboards and blanket boxes include a 2-year warranty.
You can cancel any order free of charge before it has been dispatched. Contact us as soon as possible with your order number and we will process your cancellation and refund immediately.
Yes, we deliver to both. Northern Ireland and Scottish Highlands orders carry a £50 delivery surcharge, shown at checkout. Remote addresses can take a little longer - contact our team before placing your order if you would like to confirm.
Why MnM Beds and Mattresses
You're in good hands
From the moment you order to the day your refund lands — every step is designed to give you confidence.
Secure Checkout
All payments are processed via SSL-encrypted, PCI-compliant checkout. Your card details are never stored on our servers.
UK Customer Support
Our customer care team is based in the UK and available 24/7, Monday to Sunday, to help with any delivery or returns query.
Home Collection
Whether you cancel within 14 days or an item is faulty or damaged, there are no courier drop-offs — we arrange to collect it from you, making the process as effortless as the original delivery.
Fast Refunds
Once your item has been collected and checked, we aim to issue your refund within 5–7 working days — no chasing needed.
We're here to help
Need help with your order?
Our UK-based customer care team is ready to assist with delivery queries, return requests, or any other questions.