Customer Care
Delivery & Returns
Premium white-glove delivery to your room of choice, and a hassle-free returns process — because your experience matters as much as the furniture itself.
- Free UK Delivery
- Room of choice
- 30-Day Returns
- Hassle-free collection
- Warranty Included
- 3 years mattresses, 2 years beds
- 5–7 Day Refunds
- Back to your card
Delivery
How we deliver
Every order is handled by our dedicated white-glove team — not a third-party courier. We take care of the whole journey from our workshop to your bedroom.
Standard UK Delivery
We deliver across mainland UK as standard. Our white-glove two-person delivery team will bring your order directly to the room of your choice, assemble it if required, and remove all packaging.
Lead Times
Most in-stock beds and frames are delivered within 5–10 working days. Bespoke fabric orders or special sizes may take 10–14 working days. You will receive a confirmation email with your estimated delivery window.
Room of Choice Delivery
Every MnM Beds and Mattresses delivery is a room-of-choice service. Our team will position your bed exactly where you need it — no leaving items in the hallway or on the doorstep.
Order Tracking
Once your order has been dispatched you will receive an SMS and email with a tracking link. You can also check your order status at any time by contacting our customer care team.
Delivery Support
Need to rearrange your delivery? Contact our customer care team at least 48 hours before your scheduled date and we will find an alternative that suits you.
Returns & Refunds
Our returns policy
We want you to love what you ordered. If something is not right, our returns process is straightforward — no difficult conditions, no back-and-forth.
30-Day Return Window
You have 30 days from the date of delivery to return your item if you are not completely satisfied. Items must meet the condition requirements below unless faulty.
Condition Requirements
Items must be returned in their original, unused condition with all packaging intact. Beds and frames that have been assembled and used are not eligible for a standard return unless faulty.
Refund Processing
Once we have collected and inspected your return, refunds are processed within 5–7 working days back to your original payment method. You will receive a confirmation email when your refund has been issued.
Damaged on Arrival
If any item arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no extra cost.
Exchanges
Prefer a different size or finish? We offer exchanges on eligible items within the 30-day window. Contact our team and we will arrange collection and re-delivery with no additional delivery charge.
The process
How returns work
Three simple steps — from raising your request to receiving your refund or replacement. No complicated procedures.
Get in Touch
Contact our customer care team by email or phone. Let us know your order number and the reason for your return or enquiry.
Arrange Collection
We will schedule a convenient collection date. Our team comes to you — no need to find a courier or drop the item off anywhere.
Refund or Replacement
Once your item is collected and inspected, we issue your refund or dispatch your replacement within 5–7 working days.
FAQs
Common questions
Can't find what you need? Our customer care team is available Monday–Saturday 9am–6pm.
Yes — contact our customer care team at least 48 hours before your scheduled delivery date and we will rearrange to a time that works for you.
Please photograph the damage as soon as you notice it and contact us within 48 hours of delivery. We will arrange a priority collection and send a replacement at no additional charge.
Refunds are processed within 5–7 working days of us receiving and inspecting the returned item. You will receive an email confirmation once your refund has been issued.
MnM Beds and Mattresses mattresses include a 3-year warranty. MnM Beds and Mattresses beds and frames include a 2-year warranty.
You can cancel any order free of charge before it has been dispatched. Contact us as soon as possible with your order number and we will process your cancellation and refund immediately.
We deliver to most UK postcodes including Northern Ireland and the Scottish Highlands. Additional lead times or delivery charges may apply — contact our team before placing your order if you would like to confirm.
Why MnM Beds and Mattresses
You're in good hands
From the moment you order to the day your refund lands — every step is designed to give you confidence.
Secure Checkout
All payments are processed via SSL-encrypted, PCI-compliant checkout. Your card details are never stored on our servers.
UK Customer Support
Our customer care team is based in the UK and available Monday–Saturday 9am–6pm to help with any delivery or returns query.
Easy Returns
No courier drop-offs or awkward packaging. We collect from your home, making the return process as effortless as the original delivery.
Fast Refunds
Once your return has been inspected, refunds are issued within 5–7 working days — no chasing, no delays.
We're here to help
Need help with your order?
Our UK-based customer care team is ready to assist with delivery queries, return requests, or any other questions.